24hr On-Call: 07305 514830 info@jjrltd.co.uk admin@jjrltd.co.uk CQC Regulated — Rated Good
Company Reg: 11055458

Frequently Asked Questions

Answers to the Questions We Hear Most — About Our Services, Our Process, and How We Can Help

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Common Questions About
JJR Care & Our Services

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Care Services

Yes. JJR Care Ltd is registered with and regulated by the Care Quality Commission (CQC) for domiciliary care and supported living services. We hold an active “Good” rating.

We operate across London, Essex, Bristol and Hampshire, with offices in Kingsbury (NW9), Tottenham (N15), and Bristol city centre. Our recruitment division covers the wider UK. If you're unsure whether we cover your area, please call us on 07305 514830.

The process is simple. Contact our team by phone or via our online enquiry form. One of our experienced consultants will discuss your relative's needs, answer your questions, and arrange a free initial assessment.

We provide a full range of regulated care services including Home Care, Live-in Care, Sit-in & Companionship, Night Cover, Respite Care, Palliative Care, Care for Children with Disabilities, Supported Living, Dementia & Alzheimer's Care, and Post-Hospital Care.

We work hard to match each service user with the right carer based on personality, experience, and specific care needs. While you may not choose from a list upfront, we welcome your feedback after the initial match.

Yes. JJR Care operates 7 days a week including weekends and bank holidays. Our 24-hour on-call system means you can always reach a member of our team.

Sit-in care involves a carer staying with an individual for a set period to provide companionship, supervision, and reassurance. It is suitable for people who need company, someone to talk to, or a reassuring presence during the day or night.

Night cover provides professional support through the night. We offer two types: waking night cover where a carer remains awake and available throughout the night, and sleep-in support where a carer sleeps at the property but can be woken if assistance is needed.

Yes. JJR Care provides specialist care for children with disabilities, including autism, learning disabilities, physical disabilities, and complex needs. Our trained carers work closely with families, schools, and healthcare professionals.

Post-hospital care is specifically designed for individuals returning home after a hospital stay. It focuses on recovery, wound care, medication management, and rehabilitation. Respite care is short-term care that gives family carers a break from their caring responsibilities.

Careers & Recruitment

We recruit Care Coordinators, Senior Carers, Care Workers, Field Care Supervisors, Carer Drivers, Healthcare Assistants, Support Workers, and Live-in Carers. Both temporary/agency and permanent positions are available across Hampshire, London, Bristol, and wider UK locations.

Visit our Careers page to view current vacancies and submit your application online. You can upload your CV directly through the application form.

All staff placed by JJR Care are subject to an enhanced DBS (Disclosure and Barring Service) check, right-to-work verification, reference checks, and relevant qualifications verification.

Yes. We have full-time, part-time, and temporary positions available. Many of our roles allow you to choose the hours that work for you.

You are welcome to apply if you have the legal right to work in the UK. All applicants must demonstrate valid right-to-work documentation during our recruitment process.

This depends on the role and how quickly all compliance checks are completed. Once all documentation, DBS, and references are cleared, we aim to place candidates as quickly as possible.

Funding & Practical Matters

Care can be funded privately, through local authority social care funding, NHS continuing healthcare, or a combination. We recommend speaking with your local council or a financial advisor about funding options.

We understand that care needs can change quickly. We do our best to arrange care at short notice, particularly for urgent situations. For stopping care, we ask for reasonable notice to allow for a proper handover.

We maintain a pool of experienced, vetted cover staff to ensure continuity of care when your usual carer is on leave or unavailable due to illness.

We take all feedback seriously. If you have a concern, contact us directly by phone or email and we will address it promptly. For formal complaints, our procedure follows CQC guidelines.

Data & Compliance

JJR Care Ltd is registered with the Information Commissioner's Office (ICO) and handles all personal data in accordance with UK GDPR. Our full Privacy Policy is available on our website.

Yes. JJR Care Ltd is an active advocate against modern slavery and human trafficking. We conduct right-to-work checks on all staff, monitor for signs of exploitation, and report any concerns through the appropriate channels.

Our CQC inspection report and current registration details are publicly available on the CQC website at www.cqc.org.uk. Search for “JJR Care Ltd” to find our full profile.

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